Using AI Chatbots to Improve Customer Support
Steven Sharp
2024-06-09Customers expect 24/7 answers, but hiring round‑the‑clock agents is costly. AI chatbots fill the gap, handling routine queries and freeing humans for complex cases.
We'll show where chatbots shine, how to train them, and pitfalls to avoid.
Start with a Focused Use‑Case
Password resets or order status questions are ideal first targets.
Train on Real Conversations
Feed anonymised transcripts to improve intent detection and tone.
Handoff Gracefully
Seamless escalation to a human maintains satisfaction when the bot meets its limit.
"A good chatbot handles the questions people repeat so humans can solve what's new."
Chatbots boost support capacity without bloating payroll. The key is knowing when to let humans take over.
Need help implementing AI chatbots for your business? We'd love to discuss how we can create an intelligent support solution that fits your unique needs.
